Mobile / Casino
ok01 sets out its legal terms so you know exactly what governs your account, what data we hold and how to raise a question with us. Access to the platform depends on your local law and eligible regions — read this page before you open or continue using your account.
Our legal framework covers the relationship between ok01 and you as an account holder. These terms apply each time you access the platform, whether through a mobile browser or any other device. We do not make claims about legal certainty in any jurisdiction — eligibility and lawful use depend entirely on your local law and the region from which you access the service. If local law in your region restricts or prohibits this type of platform, you are responsible for understanding and following those rules before proceeding. Where transactions pass through bKash or Bank Transfer, the terms of those payment providers also apply alongside ours, and we are not a party to any dispute between you and a third-party payment provider. We update these terms when our services, obligations or legal context changes. The current version is always the one published at this URL. Continued use of your account after an update constitutes acceptance of the revised terms. If any clause is unclear, contact our support team — the routes are listed on this page — before you act on an assumption. We write our terms in plain language so you can check them yourself without specialist help, but we are not your legal adviser.
Our legal terms draw clear lines around what we govern and what sits outside our responsibility. Understanding the scope helps you know where to direct a question — to us, or to a third-party service you are using alongside the platform.
The rules for opening, suspending or closing your ok01 account fall within our policy. We set the conditions; you accept them when you register. Eligibility depends on your local law and the region you access from.
Deposits and withdrawals processed through bKash or Bank Transfer are recorded in your account history. Our policy covers how we handle those records on our side. The payment provider's own terms govern the transfer itself.
Game content supplied by studios available in our lobby — including titles from Bigtime Gaming, Habanero and Spadegaming — is governed by those studios' own licensing arrangements. Our policy covers access and account conduct, not the underlying game certification.
Links, integrations or services not operated by ok01 fall outside our policy scope. We cannot accept responsibility for how third parties handle your data or transactions. Check each provider's terms directly.
You have concrete steps available to manage your information and raise questions about how we handle your account. Start in the account settings section — that is where you can review the personal details we hold against your profile, including the contact information and verification records you submitted during registration. If something is wrong or out of date, the account settings fields let you submit a correction request directly. For anything that cannot be changed through the self-service fields — such as a query about a transaction record linked to a bKash or Bank Transfer deposit — raise it with our support team using the contact routes published on this page. We aim to acknowledge and triage every account query through the same published route; we do not operate separate channels for different request types. Keep a note of your query reference if one is issued. You can also request a summary of what account data we hold by contacting support and identifying yourself through the verification step they will describe.
Open your account settings to see the personal and payment information we hold. This includes contact details, verification status and the transaction history visible in your account dashboard.
Use the editable fields in account settings to update contact information. For records that cannot be changed through self-service — such as identity verification data — submit a correction request via our published support route.
Any question about how we handle your data, what terms apply to your account or what a specific clause means can be submitted to our support team. Use the live chat or email route listed in the support section below.
You can ask us for a summary of the account data we hold. Contact support, confirm your identity through the verification step they describe and we will respond through the same channel.
If you have a question about our legal terms, your account rights or a specific policy clause, use the routes below. We do not publish response time commitments that we cannot verify — contact us and follow the reference process described when you do.
Open the chat widget from any page on ok01. Describe your policy or account question and follow the agent's verification steps. This is the fastest path for account-specific queries.
Send your legal or account question to the support email published in our contact section. Include your registered account email so the team can locate your record and respond to the same address.
Our published help centre lists common policy questions and account procedures. Check there first — many account and terms questions are answered without needing to contact the team directly.
We handle account data according to the obligations published in our policy. Here is what that means in practice for your account on ok01.
We store the registration details, verification documents and transaction records you submit when you open and use your account. We do not sell this data to third parties. Retention periods are set by the obligations described in our published privacy policy.
Our site uses cookies to keep your session active, remember language and region preferences and measure how pages are used. You can manage cookie preferences through your browser settings. Disabling certain cookies may affect how your account session behaves on mobile.
Your account is protected by the password and verification method you set at registration. We do not ask for your password through chat or email. If you receive a message requesting it, treat it as suspicious and report it through live chat immediately.
To request a change to retained data or to understand what we hold, contact our support team via live chat or email. Requests are handled through the same published support routes — there is no separate data-request channel.
The questions below cover what we hear most often about our terms, your rights and how our policy applies to your account. If your question is not here, use the support routes listed above.
Access and eligibility depend on your local law and the region you connect from. Our legal terms apply to account conduct on the platform, but they do not override or replace local regulations. Check whether this type of service is permitted in your region before you proceed.
We hold the details you submitted at registration — name, contact information, verification documents and transaction records. You can review most of this in your account settings. For a full summary, contact support and confirm your identity through the step they describe.
Editable fields in account settings cover contact details and preferences. For verification records or transaction data that cannot be changed through self-service, submit a correction request via live chat or email support. Include your registered email so we can locate your record.
Our policy covers how we record and display transactions on the ok01 account side. The actual transfer — whether through bKash or Bank Transfer — is also governed by that provider's own terms. A dispute with the payment provider needs to go to them directly.
The current version of our terms is always published at this URL. We do not guarantee individual notification for every update. Continued use of your account after a change has been published means you accept the revised version. Check this page periodically.
You can raise a data deletion request through our published support routes — live chat or email. We will explain what we are able to remove, what we are required to retain under our obligations and the timeframe involved. There is no separate data-request form; use the same support channel.