Mobile / Casino
These terms set out the rules that apply when you open and use an ok01 account — covering how your account works, what transactions are permitted, and what happens when something needs to be resolved. Access to ok01 depends on your local law and eligible regions; read these terms carefully before you proceed.
By creating an account on ok01, you confirm that you have read, understood, and agreed to these terms in full. These terms form the entire agreement between you and ok01 regarding your account and all activity conducted through it. They apply to every session — whether you access the site on a mobile browser, a desktop browser, or any other supported device. Where these terms refer to payments, they cover deposits and withdrawals made through the payment rails available to your account, including bKash and Bank Transfer. The specific conditions, limits, and verification steps shown inside your account at the time of a transaction are part of these terms and may be updated when required. We will notify you of material changes through the contact address registered on your account. These terms are governed by the applicable law of the jurisdiction in which we operate. Access to and use of ok01 is subject to your local law and the eligibility rules of your region. If any part of these terms conflicts with a legal requirement that applies to you, the relevant legal requirement takes precedence. Nothing in these terms limits any right you hold under applicable consumer law. If you have a question about how a specific clause applies to your situation, contact our support team through the published routes listed on this page.
bKash deposits and withdrawals are subject to the limits and verification steps shown in your account wallet at the time of each transaction.
Bank Transfer transactions follow the processing conditions and account verification requirements displayed in the payments section of your account.
Completing account registration constitutes acceptance of these terms. You must ensure all account details are accurate and keep them updated.
We may revise these terms when required. Continued use of your account after a notified change means you accept the updated terms.
These terms apply specifically to your ok01 account, your session activity, and the transactions you initiate through our platform. Understanding the boundary between what sits inside this policy and what sits outside it helps you know where to direct a question or dispute. Availability of any feature covered here depends on your local law and eligible regions.
Covered. These terms govern how your account is created, verified, suspended or closed — including the steps shown in your account settings and any identity checks we require before processing a transaction.
Covered. All deposits and withdrawals made through your account, including those processed via bKash or Bank Transfer, fall under these terms. The limits and conditions shown in your account at the time of a transaction apply.
Covered. Game content made available through our lobby — including titles from Bigtime Gaming, PlayStar, Habanero, and Spadegaming — is subject to the content rules in these terms, including fair-use conditions.
Not covered. Services operated by third parties — including payment processors, game studios, or external websites you reach by leaving ok01 — operate under their own terms. We are not responsible for those terms or how those services behave.
These terms are not a one-way document. You have concrete options at every stage. To review your transaction history, open the account area and navigate to the transaction or wallet section — every bKash and Bank Transfer movement logged against your account is listed there with a timestamp and status. If a detail on your account is incorrect — your registered email, contact number, or payment method — you can update it directly through the account settings page. Changes to some fields may require identity verification, and the steps for that are shown inline when you attempt the update. If you believe a transaction has been processed incorrectly or a term has been applied in a way you did not expect, you can raise a formal question through our support team. Use the contact routes listed in this page's support section. Keep a note of your account reference and the relevant transaction ID when you contact us — that speeds up any review. You can also request a copy of the data we hold on your account by writing to us through the same published support route.
Your full transaction history — including every bKash deposit and Bank Transfer — is visible in the account wallet section. Filter by date or transaction type to find a specific entry.
Update your registered contact information in account settings. Some fields require an identity verification step, which the system will prompt you through when you make the change.
If a term has been applied in a way that seems wrong, contact support with your account reference and transaction ID. We review each case against the version of the terms in effect at the time.
Write to us through the published support route to request a record of the account data we hold. We will respond through the contact address registered on your account.
If these terms raise a question you cannot resolve by reading this page, we have published contact routes through which you can reach the ok01 support team. Use the route that fits the urgency of your query. For account access issues, live chat tends to be the fastest path during published operating hours. For detailed policy or transaction questions, email gives you a written record of the conversation, which is useful if you need to follow up.
Open the chat icon on any ok01 page to connect with the support team. Use this route for account access questions or to clarify how a specific term applies to a current transaction.
Send a written query to the support email address shown in the contact section of your account. Include your account reference and a clear description of the term or transaction in question.
The help and policy pages within your signed-in account area contain published answers to the most common terms questions. Check there first before opening a support ticket.
Transparency about how we manage account data and apply these terms is part of how we operate. Your information — including the details you provide during registration and the transaction records linked to your bKash or Bank Transfer activity — is held in accordance with our data handling practices. We apply session-level security to your account to reduce the risk of unauthorised access, and we do not share your personal account data with third parties except where required to process a transaction or comply with a legal obligation.
We retain account and transaction data for the period required by our operating obligations. The specific data we hold on your account is available on request through the published support route.
ok01 uses cookies to maintain your session and remember account preferences across visits. You can review cookie settings in your browser at any time; some features require session cookies to function.
Keep your login credentials private. If you suspect unauthorised access to your account, contact support immediately through live chat or email and we will review the account activity log with you.
If you want to correct data we hold, close your account, or ask how a specific policy clause applies to you, write to us through the email support route with your account reference included.
These are the questions we hear most from people reading these terms for the first time. If your question is not covered here, the account help section or our support team can take it further.
Yes. All transactions made through your account — including bKash and Bank Transfer — fall under these terms. The specific limits and verification steps shown in your account at the time of each transaction also form part of the agreement.
We will notify you of any material change through the contact address registered on your account. Continuing to use your account after that notification means you accept the updated terms. If you do not agree, you should stop using the account and contact support to discuss your options.
Access to ok01 depends on your local law and eligible regions. It is your responsibility to check whether using this platform is permitted where you are located. We do not make eligibility determinations on behalf of individual users.
Open your account wallet, locate the transaction in question, and note the transaction ID. Then contact support via live chat or email with that ID and a description of the issue. We review each case against the terms in effect at the time of the transaction.
Your transaction history is visible in the account area at any time. For a broader record of the data we hold — including registration data — send a written request to our support email with your account reference. We respond to the address registered on your account.
Yes. Game content available through our lobby, including titles from Bigtime Gaming, PlayStar, Habanero, and Spadegaming, is subject to the content conditions in these terms. Third-party game studios operate under their own terms for the content they supply.