Mobile / Casino
ok01 handles the information you share with us — from account registration through to payment activity — with straightforward rules about what we store, how we use it, and what choices you have. Access to this platform and its features depends on your local law and eligible regions.
When you create an account on ok01, we collect the details you provide directly — your name, contact information, and the payment method you choose to use. That includes transaction records linked to bKash deposits or Bank Transfer activity on your account. We collect this information to operate your account, process transactions and respond to your queries through our support routes. We also gather technical data automatically — device type, browser session data, and pages visited — to keep the platform running correctly across mobile and desktop access. We do not sell your personal information to third parties. Where we share data with service partners, it is only to the extent required to operate the platform — for example, processing a Bank Transfer or verifying a bKash payment reference. Data is stored for as long as your account is active and for a retention period after closure that satisfies our operational obligations. You can request a record of what we hold about you at any time through the support contact routes listed on this page. This policy applies subject to your local law and eligible regions.
This policy covers information collected and processed by ok01 directly through your account, your transactions and your activity on this site. It does not extend to third-party services that have their own separate terms — including external payment processors or linked sites you reach by leaving ok01. Understanding the boundary of this policy helps you know who to contact when a question arises.
This policy covers the data you submit when opening and using your ok01 account — login details, contact information and any identity records we request to verify your account.
Payment activity on your account — including bKash deposit references and Bank Transfer records — falls within this policy. We store these to maintain an accurate transaction history available in your account area.
Browsing behaviour on ok01 — which sections you visit, session length, device type — is covered by this policy and used only to improve site performance and your account experience.
Services outside ok01 — such as your bKash wallet app, your bank or any external link — operate under their own privacy terms. We have no control over those, and this policy does not apply to them.
You have real options when it comes to the data we hold. If you want to see what information is attached to your account — including payment history tied to bKash or Bank Transfer activity — you can raise a data access request through our support contact route. If any detail on your account is wrong, you can ask us to correct it. This applies to your registered contact information, your preferred payment method on file, and any other account record. You can also ask us to explain why we hold a particular piece of data, how long we keep it, and who else has access to it. If you decide to close your account, we retain data only for the period required by our operational obligations, after which it is removed from active systems. We aim to respond to all data-related requests through our published support routes — the same channels you would use for any account query.
Request a summary of the personal data attached to your ok01 account, including transaction references and contact details we hold on file.
If your name, contact information or payment method record is incorrect, contact support and we will update it once your identity is confirmed.
You can ask specifically how long we keep your account data and payment records, and what happens to that data after your account is closed.
Any question about how your data is used — not just corrections or access requests — can be sent through our published support contact routes.
If you have a question about how ok01 handles your data, or if you want to exercise any of the rights described in this policy, use the contact routes below. We only list channels that are actively monitored — do not use routes not published on this page, as responses cannot be assured through those.
Open the chat icon inside your ok01 account to reach the support team directly. This is the quickest route for data access or correction requests.
Send a written privacy query or data request to the support email address published in your account help section. Include your registered account details so we can locate your records.
The Help Centre linked from within your account lists the current contact options and any published guidance on submitting a privacy or data-related request.
We keep your account data, payment records and browsing activity under consistent internal controls. Here is a plain summary of the four areas that matter most when you are deciding whether to share your information with us.
We use cookies to keep your session active as you move between sections of ok01 on mobile or desktop. You can manage cookie preferences through your browser settings. Disabling cookies may affect how certain account features load.
Your account credentials and payment references — including bKash deposit records — are stored under access controls that limit who inside our operation can retrieve them. We do not expose payment reference details in any public-facing area.
We keep your personal data for as long as your account is open and for a defined period after closure. Once that retention window closes, your data is removed from active systems. You can ask about the specific period through our support contact route.
To update, correct or request removal of your data, contact us through the support routes listed on this page. We will confirm receipt and let you know the next step based on what you have requested.
These are the questions we hear most often about how ok01 collects, stores and uses your data. If your question is not covered here, use the support contact routes above.
We collect the details you enter during registration — your name, contact information and any identity document we request. We also log the payment method you use, including bKash or Bank Transfer references, to maintain your transaction history in your account.
We share data only where it is necessary to operate your account — for example, confirming a bKash payment reference or processing a Bank Transfer. We do not sell your information. Any partner we share data with is bound by terms that restrict how they can use it.
Send a data access request through our live chat or the email address listed in your account Help Centre. Include your registered account details. We will locate your records and respond through the same support route you used to contact us.
Yes. If you close your account and want to request data removal, contact support through the routes on this page. We retain certain records for a defined operational period after closure, but once that window passes, data is removed from active systems.
Yes — transaction records linked to bKash deposits or Bank Transfer activity that flow through your ok01 account are covered by this policy. Your bKash wallet app itself operates under its own separate privacy terms; we have no control over that.
Reach out through live chat or the support email published in your account Help Centre. Describe the specific concern clearly and include your account reference. We treat all data-related complaints as a priority and will confirm receipt of your query.