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Your ok01 account balance connects directly to bKash and Bank Transfer, so moving money in or out starts from the same cashier screen you reach after login. Availability depends on your local law and eligible region — check the account area for the options shown to you.
Putting money into your ok01 account starts at the cashier screen inside your logged-in session. From there, the deposit panel shows the payment rails configured for your region — bKash and Bank Transfer are the two verified options for Bangladesh. Select the method that matches your wallet, enter the amount shown within the field limits displayed on screen, and confirm the transaction from your wallet app or bank portal. Your account balance updates once the transaction clears on our side.
Go to your account page and select the deposit option. The cashier panel loads within the same screen — no separate page needed.
Pick the payment method that matches your wallet. Only the methods available for your account region appear in the list.
Type the amount inside the field — stay within the limits shown on screen. Confirm in your bKash app or bank portal when prompted.
Once the transaction clears, your balance updates in the account area. Keep the wallet reference number until the balance reflects correctly.
When your account balance is ready to withdraw, go to the cashier screen and select the withdrawal tab. The process mirrors the deposit flow: choose the payout method — bKash or Bank Transfer — enter the amount you want to move, and complete any identity or wallet-ownership check that the account page asks for at that point.
Inside the cashier screen, switch to the withdrawal tab. Your current withdrawable balance is shown there before you enter any amount.
Choose bKash or Bank Transfer depending on which account you want funds returned to. Match the method to the wallet you used for deposits where possible.
Type the withdrawal amount within the displayed limits and submit the request. Complete any verification step the screen prompts — follow exactly what is shown.
The withdrawal appears in your transaction history with a live status label. Note the reference number in case you need to follow up with our support team.
Before processing a withdrawal for the first time, your ok01 account may prompt you to complete an identity or wallet-ownership check. The fields and documents requested depend entirely on what your account page shows — we do not publish a universal document list because the check is specific to each account's status and the region it operates in. When a verification prompt appears, read each field label carefully and provide only what is asked. Uploading documents not requested, or submitting the same document twice, can delay the review.
The verification fields shown in your account are the ones that apply to you. Do not submit documents beyond what the page requests — extra uploads can create delays.
If the account asks you to confirm the bKash or Bank Transfer detail linked to your profile, match the number exactly to what you registered during account setup.
After submitting verification materials, the account page shows a status label. Refresh after some time rather than submitting the same file again while a review is open.
If the account is held without a clear prompt, message our support team with your account ID and the transaction reference number so they can identify the specific block.
The two payment rails we have verified for Bangladesh accounts are bKash and Bank Transfer. bKash connects directly to the mobile wallet most Bangladesh accounts already use, keeping the deposit step short — you open the cashier, select bKash, confirm the amount, and approve in your bKash app. Bank Transfer suits accounts that prefer moving money through a bank portal rather than a mobile wallet. Both methods appear in the cashier when they are available for your account region.
Mobile wallet deposit and withdrawal. Confirm the transaction inside your bKash app after entering the amount on the ok01 cashier screen.
Direct bank-to-account transfer for deposits and withdrawals. Use the bank details shown in the cashier and keep your transfer reference.
Every deposit and withdrawal you make on ok01 generates a record on two sides: your wallet or bank statement and your ok01 account history. Keeping these two records aligned is the fastest way to resolve any discrepancy without waiting on a support ticket. When your bKash or Bank Transfer transaction completes, note the reference number your wallet app or bank portal gives you — that reference is what our support team uses to locate the matching entry on our side. Your account history page lists each transaction with a date, amount, method and status label.
Your bKash app or bank portal assigns a unique reference to every transaction. Copy it before closing the confirmation screen — it is the key detail for any follow-up.
Each entry in your ok01 transaction history carries a status: pending, confirmed or cancelled. A pending status means the transaction has not fully cleared yet on our side.
The amount shown in your wallet statement and the amount credited in your account history should match. Any gap between them is the first thing to flag when contacting support.
Screenshot or note the wallet confirmation before clearing your notification history. If the account balance does not update, that saved reference is what allows us to trace the transaction.
Account and transaction protection on ok01 works through a combination of domain verification, wallet-ownership checks, identity confirmation and a published support path you can reach when something does not look right. None of these safeguards are invisible to you — each one shows up as a step or a label inside your account area. If at any point a page asks for payment or personal details and the domain does not match ok01, do not proceed. Our cashier never redirects you to an unbranded page to complete a transaction.
Confirm the address bar shows ok01 before entering your login credentials or payment details. We do not operate branded cashier pages on any other domain.
Verification fields appear in your own account area, not in a separate link sent by message. If you receive an external link asking for documents, do not open it — contact support first.
The bKash number or bank account you use for withdrawals must match what is registered to your ok01 profile. Mismatched details trigger a hold rather than a silent failure — you will see a status message.
If a transaction is disputed or your account shows an unexpected balance change, reach our support team through the contact route published on ok01 with your account ID and transaction reference.
These are the questions we see most often from new account holders working through their first deposit or withdrawal on ok01. If your question is not covered here, the support route on ok01 connects you to someone who can check your specific account status directly.
bKash and Bank Transfer are the two verified deposit methods for Bangladesh accounts. Both appear in your cashier screen when available for your region. Availability depends on your account status and local eligibility.
Log in, open the cashier screen and select bKash from the deposit panel. Enter the amount within the limits shown, then approve the transaction inside your bKash app when the confirmation prompt appears.
Check your wallet transaction history first. If your bKash or bank shows the transaction as completed, copy the reference number and contact our support team through ok01 — that reference lets us trace the entry on our side.
Your account page will show any verification step required before your first withdrawal. Follow only the fields and prompts displayed there. The documents or details requested depend on your account's specific status, not a fixed list.
The withdrawal method should match the wallet linked to your ok01 account. If you need to update a wallet number, contact support through ok01 before submitting a withdrawal to avoid a hold on the request.
A pending status means the request has not fully processed yet. If it remains pending beyond what your account screen suggests, message our support team with your account ID and the withdrawal transaction reference number for a direct status check.